Not just seen but felt
Thanks Rob. The view you express is certainly one I share. By focussing on the value solution, we can choose which practice (ITIL being just one set of guidance) or combination of practices that will...
View ArticleBravo!
You use ITSM to help solve business problems; "implementing" an ITSM framework only benefits low rent consultants & tool vendors.
View ArticleMarvellous at the mahi
Nice piece Rob, hard to disagree with any of that. ITIL claims to provide 'a cohesive set of best practice', I think it's probably closer to an organised set of good practices frankly, but essentially...
View ArticleOne request at a time!
RobAt last - a verbal wave is happening that makes sense. As I've said for years "PUT DOWN THE IMPLEMENT". Agree agree agree. implementing anything, unless its a tool to support what you have already...
View ArticleWOW!! Never have I had to read aloud so much!!
Good Post Rob, I have to admit, I did have to read a few of the responses out loud so they made more sense.All in all leading people through the alphabet is the challenge. Often a client starts with...
View ArticleSaying the Same thing from a different frame
Ian,Not sure if what Rob is saying is radically different to your point above, in particular A & B. The value we are asked (or propose) to produce is A. Therefore the organisational goals or...
View ArticleI like driving in my car
Hi Ian,Hmm. My journey to work consists of 'get in car', 'drive this route', 'get out of car' - isn't journey just a flash name for 'process'? If there's a quicker route that burns less petrol, I...
View ArticleYikes
And I've just realised I used the term 'process improvement consultant'. Yikes, please strike that from the record!
View ArticleOf course you know you are wrong!
Most ITIL initiatives are driven from the board, otherwise how do they get funded?And by the way, it not only the board behind the ITIL initiative, its also the Auditors - you know, the trusted...
View Articleis one elephant going to be enough?
Wonderful article, excellent approach of turning the saw upside-down, Rob. You are of course talking about a holistic ITSM mindset and strategy,and Ann is probably coming from the legacy Service...
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